![]() ![]() ► CDC COVID-19 travel warnings: How they might affect your cruise travel insurance Be aware, this news likely will have customer service representatives handling a massive number of calls, which will make wait times lengthy.Ĭruise Critic is also looking into this scenario and will update this article once we have more information. Those with FCCs should call Crystal or work with your preferred travel agent to discuss options. Right now, there is no clear way to turn an FCC from a Crystal Society account into a refund. I have a future cruise credit with Crystal. However, if that cruise was booked with a future cruise credit, that credit will be returned to the guest's Crystal Society account. What do I do?Ĭrystal states those passengers with booked cruises who paid in cash (not a future cruise credit) will be offered refunds automatically to the original form of payment. I have a future cruise booked with Crystal. It is possible an investment company – or even another river or ocean cruise operator – could acquire Crystal's river assets and operate them as scheduled. (The 2022 European river cruise season typically begins in March.)įor now, Crystal has announced it will pause its European river cruises through the end of May 2022. View Gallery: Cruise ship tours: Crystal Cruises river ship Crystal MahlerĬrystal's European river cruise fleet is not operating, as is standard at this time of year. However, that dramatically affects Crystal, as the line is a subsidiary of Genting and, as such, is also out of money.Ĭoupled with a global pandemic that is still hobbling the financial health of the travel and cruise sectors, the economic situation at Genting Group became unviable in a hurry. Technically, Crystal Cruises' parent company, Malaysia-based Genting Group, is bankrupt. ► Celebrity Cruises, Royal Caribbean: Cancel cruises as COVID spreads Is Crystal Cruises bankrupt? ► Cruising during COVID-19: Cancellation, refund policies vary by cruise line Here's what cruisers need to know about the current situation with Crystal Cruises: What happens when a cruise line goes bankrupt? It's a scenario Cruise Critic has explored extensively – and one that does offer some hope for those passengers who have booked with Crystal Cruises in terms of recouping their money. The line becomes the first cruise operator face significant financial and operational difficulties in 2022, and the first since the collapse of several lines in spring and summer 2020 as the COVID-19 pandemic severely restricted travel around the globe. Some cruise companies were forced to cancel sailings as a result, setting the embattled industry back further only months after cruises were allowed to resume sailing over the summer.Watch Video: COVID-19: Reporter details time on cruise ship with positive casesįollowing the collapse of parent company Genting Group, luxury cruise, expedition and river operator Crystal Cruises has announced it will cease sailings on a temporary basis while its executive team examines options for it to continue operations, Cruise Critic reports. TangentĬrystal Cruises’ troubles come as the cruise industry has faced new troubles from the omicron coronavirus variant surge, which sparked a rash of new outbreaks on ships. Marshall to seize the Symphony and its “boats, tackle, apparel and furniture, engines and appurtenances” and detain the vessel until the petroleum company agrees to it being released. Fuel company Peninsula Petroleum then sued Crystal Cruises in federal court in southern Florida on January 19 for breach of contract, asking for more than $2.1 million in damages from Crystal Cruises including $1.2 million in unpaid fees from the Crystal Symphony. The filing came after its German shipyard subsidiary MV Werften filed for insolvency a week earlier, and Bloomberg notes the cruise operator’s troubles were linked to the cruise industry’s losses during the Covid-19 pandemic. We have spent the majority of this cruise making travel plans, changing plans, losing more money on nonrefundable airline tickets and cruise deposits on other lines.” Key BackgroundĬrystal Cruises’ troubles were kicked off by parent company Genting Hong Kong Ltd., which filed a petition in the Supreme Court of Bermuda on January 18 saying it was on the verge of running out of money by the end of the month. ![]() “It is a colossal mess,” Crystal Serenity passenger Nancy Plencner told the Herald. district judge issued an arrest warrant for the Symphony on January 20 in response to a lawsuit over a failure to pay the Symphony and Serenity’s fuel bills. ![]()
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